Refund Policy
Last updated: [31-12-2024]

Thank you for choosing Netstrem.fun for your IPTV services. We strive to provide high-quality streaming services and ensure customer satisfaction. In the event that you are not completely satisfied with your purchase, we offer a refund policy outlined below.

Subscription Cancellation and Refund Rights

You have the right to cancel your subscription within 7 days of the initial purchase without providing a reason for cancellation. However, this refund policy is not applicable if:

  • You have already used the service extensively.
  • You have violated our Terms of Service.

Requesting a Refund

To request a refund, please contact our customer support team by email at [email protected].

In your refund request, include the following details:

  • Your order details.
  • The date of purchase.
  • The email address associated with your account.

Refund Eligibility

  • Monthly Subscription: You are eligible for a refund within 7 days from the date of purchase.
  • Annual Subscription: You are eligible for a refund within 7 days from the date of purchase.

Refund Process

Upon receiving your refund request, we will review it and process the refund within 14 business days. The refund will be issued through the same payment method used during the purchase. You will not incur any additional fees for the refund.

Goods and Services Not Eligible for Refund

Certain items or services are not eligible for a refund, including:

  • Subscription services that have been used extensively or have violated our Terms of Service.
  • Customized or personalized services.
  • Services that have already been delivered and consumed.

Contact Us

If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer support team at [email protected]. We are here to assist you and address any issues you may have.

Policy Updates

Please note that this refund policy is subject to change without prior notice. We encourage you to review this policy periodically to stay updated.

Thank you for choosing Netstrem.fun. We appreciate your business and are committed to providing the best possible service.

Sincerely,
Netstrem.fun